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Ware Agency Selected for Inclusion in National "Best Practices" Study Group

The Ware Agency was selected to be part of an elite group of independent insurance agencies participating in the Independent Insurance Agents & Brokers of America (IIABA) "Best Practices" Study Group.

Founded in 1896, IIABA is the nation's oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health—as well as employee benefit plans and retirement precuts. Web address: www.independentagent.com.

Ware Insurance was one of only 224 independent agencies throughout the U.S. qualified for inclusion in the Best Practices Study. An IIABA affiliated state association or an insurance company must first nominate the agency which then must qualify based on outstanding customer services, growth, stability and financial management. More than 1,200 were nominated this year.

Initiated by IIABA in 1993 as the foundation for efforts to improve agency performance, the annual study of leading independent insurance agencies documents the business practices of these "best" agencies and urges others to adopt similar practices.

To assist agencies in adopting Best Practices, IIABA has developed a family of products, service and workshops known as the Best Practices Implementation Series. The series includes materials such as the Agency Self-Diagnostic Tool, Agency/Company Joint Planning Tool Quick Step, Customer Service Made Simple, Best Practices in Business Perpetuation & Management Succession handbook and Top Producers: Discover, Train, Reward. Additional studies and tools are added periodically. The publications include guidelines, worksheets, and case studies to help agents apply the information contained in each report.

The 2010 Best Practices Study sponsors include: Applied Systems, Addis Intellectual Capital, Central Insurance Companies, Chubb, EMC Insurance Companies, ENCOMPASS Insurance, Erie Insurance, Great American Insurance Group, The Hanover Insurance Group, Harleysville Insurance, Imperial Credit Corporation, InsurBanc, Kemper - A Unitrin Business, Liberty Mutual, MetLife Auto & Home, and Zurich North America.